APEALS & COMPLAINTS POLICY.
It is the Mpower Training policy to provide the opportunity to learners, service users and members to complain about the level and quality of service(s) they have received. This is whether they are a learner on a Mpower Training funded programme, on a programme/activity delivered by Mpower Training staff, a Provider contracted by the Mpower Training or any external organisation that has entered into a service agreement with Mpower Training.
Safeguarding & Prevent Duty
Mpower Training recognises that it has an explicit duty to safeguard and protect children, young people and adults at risk from abuse as defined in the Children’s Act 2004, Section 175 of the Education Act 2002, Working Together to Safeguard Children 2015, Keeping Children Safe in Education Sept 2020 [DFE) andthe Prevent Duty as outlined in the Counter-Terrorism and Security Act 2015.
EQUALITY & DIVERSITY POLICY
Mpower Training are an equal opportunities ITP & employer. We are committed to equality of opportunity and to providing a service and following practices which are free from unfair and unlawful discrimination line with the Public Sector Equality Duty and the Equality Act 2010. We are also committed to communicating this policy to staff, learners, partners/subcontractors and suppliers.